Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Wed, 5 Oct 2022 11:18:50 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

M

Manish Kumar

Hi @malik.ismail

Please find the below cases where the customers are still unable to update their return address in case of C&C return from the link they have received.
The issue is arleady raised it with jira team.
Case# Order#
4958939   6171037305
4944146  6170795370

Pls get the addresses from cusromers for both orders

Malik Ismail

M

Hi @akshay.berry1 @malik.ismail
Please advise us to whom should we escalate to update the order status as pick up completed for below store in Bahrain
Store: Lifestyle21018
Order id: 7388313048

Manish Kumar

A

Manish Kumar

Hi @akshay.berry1 @malik.ismail
Please advise us to whom should we escalate to update the order status as pick up completed for below store in Bahrain
Store: Lifestyle21018
Order id: 7388313048

[email-masked]

Akshay Berry

A

4953818 - agent not following the updated list for voucher spoc?

Akshay Berry

M

Akshay Berry

4953818 - agent not following the updated list for voucher spoc?

checking on it

Manish Kumar

A

Manish Kumar

checking on it

why 2 child tickets

Akshay Berry

A

is she new?

Akshay Berry

L

@manish.kumar please check this

LSM Automation Bot

M

Akshay Berry

why 2 child tickets

Hi Akshay,
Apology on this, I have talked to the agent and shared her the feedback on this.

Regarding 2 child tickets, it seems some system glitch both the child ticket created within 1 min of time interval, she is telling she was getting error while creating the child ticket.

Manish Kumar

M

Hi @akshay.berry1
Please advise to whom should we escalate for Max60003 in Bahrain.

Manish Kumar

A

Manish Kumar

Hi @akshay.berry1
Please advise to whom should we escalate for Max60003 in Bahrain.

matrix has been shared already

Akshay Berry

M

image.png (11.9 KB)

Manish Kumar

M

Akshay Berry

matrix has been shared already

Thank you for your prompt relpy.

For Max BH we have only below stores in the matrix

Manish Kumar

M

We request you validate if any store missing here then please share it and we will update in our matrix, Thanks

Manish Kumar

A

share order details

Akshay Berry

L

@manish.kumar @nikhil.bishnoi guys, can we please reply here promptly?

LSM Automation Bot

N

Akshay Berry

share order details

Hi Akshay, This is the order id 7388943330.

Nikhil Bishnoi

A

Nikhil Bishnoi

Hi Akshay, This is the order id 7388943330.

MAX RIFFA- Collin dsouza [email-masked] this store is mentioned in the matrix already

Akshay Berry

N

Akshay Berry

MAX RIFFA- Collin dsouza [email-masked] this store is mentioned in the matrix already

Thank you for the update.

Nikhil Bishnoi

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