Subject: Ticket Assigned - Conversation with heba
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 23 Mar 2022 18:06:47 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with heba heba                    Bot:  Hi again! Bot:  Please enter your name Customer:  heba Bot:  Hi Heba ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additi
 onal 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556447246            09:54 PM, 23rd Mar                   Naif                   My name is Naif .Thank you for contacting us. I will be happy to help you!           09:55 PM, 23rd Mar                     heba                    Thank you           09:55 PM, 23rd Mar                   Naif                   Could you please share your order number so that I can assist you fu
 rther?           09:55 PM, 23rd Mar                     heba                    I've ordered items since 10 March           09:55 PM, 23rd Mar                     heba                    Ok           09:55 PM, 23rd Mar                   Naif                   and tell Heba how can i help you ?           09:55 PM, 23rd Mar                     heba                    6129833765           09:57 PM, 23rd Mar                     heba                    When  I receive the order, I've returned 3 items           09:58 PM, 23rd Mar                   Naif                   Thank you for sharing with us           09:58 PM, 23rd Mar                   Naif                   Please allow me a moment to check this for you.           09:58 PM, 23rd Mar                     heba                    And till now no one contacted me           09:58 PM, 23rd Mar                     heba                    Ok           09:58 PM, 23rd Mar                   Naif                   We sincerely apologize for
  any inconvenience however, please note the courier partner may take up to 3-5 business days to arrange the collection. They will contact you on the following contact number when arranging the collection with you . If the collection has still not been done after allowing that time please do get back to us and let us know, we will be happy to assist you further.           09:59 PM, 23rd Mar                   Naif                   Any thing else i can help you with ?           10:00 PM, 23rd Mar                     heba                    So I shall wait 3_5 working day           10:00 PM, 23rd Mar                     heba                    Right?           10:01 PM, 23rd Mar                   Naif                   less than 5 days. they will call you to pick up the items soon           10:01 PM, 23rd Mar                   Naif                   Any thing else i can help you with ?           10:01 PM, 23rd Mar                     heba                    Did you send a request or so
 mething, because I am waiting since 11 March and today is 23 which means they have forgotten about it           10:02 PM, 23rd Mar                   Naif                   no i have checked and i have sent a reminder to take action asap           10:03 PM, 23rd Mar                     heba                    Thank you Naif           10:03 PM, 23rd Mar                   Naif                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:06 PM, 23rd Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4069702