Subject: Ticket Assigned - Conversation with najid
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 21 Mar 2022 18:11:42 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with najid najid                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  najid Bot:  Hi Najid ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an
  additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0556471559            09:55 PM, 21st Mar                   Naif                   My name is Naif .Thank you for contacting us. I will be happy to help you!           09:56 PM, 21st Mar                     najid                    Hi           09
 :56 PM, 21st Mar                     najid                    Could you please  update my return process           09:58 PM, 21st Mar                   Naif                   yes hi           09:58 PM, 21st Mar                   Naif                   Could you please share your order number so that I can assist you further?           09:58 PM, 21st Mar                     najid                    6130295733           09:58 PM, 21st Mar                   Naif                   Thank you just a moment to check that for you           09:59 PM, 21st Mar                   Naif                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           10:00 PM, 21st Mar                   Naif                   Anything else i can help you with ?           10:00 PM, 21s
 t Mar                     najid                    It shows return is canceled           10:01 PM, 21st Mar                     najid                    ??           10:02 PM, 21st Mar                     najid                    R u there?           10:04 PM, 21st Mar                   Naif                   yes sorry for that           10:05 PM, 21st Mar                   Naif                   but make sure that our team will solve this issue asap           10:06 PM, 21st Mar                   Naif                   as i have already forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           10:06 PM, 21st Mar                   Naif                   Anything else i can help you with ?           10:06 PM, 21st Mar                   Naif                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:10 PM, 21st Mar                                          V
 iew conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4059934