Subject: New Reply Received - Click & Collect
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 16 Mar 2022 13:44:28 +0000

Hi Naif Teni,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div dir="auto">well thas really nice from you that you are sorry,but it wont help me,you sent me damaged item and now i must solve it by myself,so im paying for your mistakes nice service i can tell </div>
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<div dir="auto" style="font-size:12px; color:#575757">Sent from my Galaxy</div>
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<div>-------- Original message --------</div>
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<div>From: Max &lt;[email-masked]&gt; 
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<div>Date: 16/03/2022 16:26 (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#4024009] - Click &amp; Collect </div>
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<div dir="ltr">Hi barbora,,</div>
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<div>Thank you for shopping with us.</div>
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<div dir="ltr">We are truly sorry to hear that however, we do not have an exchange option available online at this time.</div>
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<div>Here’s what you need to do.</div>
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<div dir="ltr">·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Max) store in the KSA.</div>
<div>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</div>
<div>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund
 to your card.</div>
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<div>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</div>
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<div>Feel free to get in touch with us for further assistance.</div>
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<div>Your friends,</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4024009