Subject: Ticket Assigned - Conversation with sana nasir
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 12 Mar 2022 18:52:29 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sana nasir sana nasir                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  sana nasir Bot:  Hi Sana Nasir ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0549872641            10:42 PM, 12th Mar                   Naif                   My name is Naif .Thank you for contacting us. I will be happy to help you!           10:42 PM, 12th Mar                   Naif                   Could you please share your order number so that I can assist you further?           10:42 PM, 12th Mar                     sana nasir                    Yes i placed order yesterday nad i canceled it after 5 minutes           10:42 PM, 12th Mar                     sana nasir                    I had cash in my credit           10:43 PM, 12th Mar                     sana nasir                    Now it's showing nothing           10:43 PM, 12th Mar                     sana nasir                    Why i didn't get my cash back in my credits?           10:43 PM, 12th Mar                   Naif                   Could you please share your order number so that I can assist you further?           10:44 PM, 12th Mar                   Naif                    I have not received a response from you still, please confirm if we are still connected?           10:45 PM, 12th Mar                     sana nasir                    6129902707           10:45 PM, 12th Mar                   Naif                   Thank for sharing the order id with us, please just a moment to check that for you.           10:46 PM, 12th Mar                   Naif                   your payment method was cash on delivery, so we did not deducted anything from your account           10:48 PM, 12th Mar                   Naif                   Anything else i can help you with ?           10:49 PM, 12th Mar                     sana nasir                    No i use my credit half and another half i choose to pay on cash           10:49 PM, 12th Mar                   Naif                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           10:51 PM, 12th Mar                   Naif                   Anything else i can help you with ?           10:51 PM, 12th Mar                   Naif                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:52 PM, 12th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4014699