Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Sun, 2 Oct 2022 10:39:52 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

N

Akshay Berry

check the tickets and confirm if agents have any issues while assigning tickets to DXB group, why they are assigning directly to me?

Hi Akshay, apologies for this. The agents are new and will share the feedback with them. We will try not to repeat this.

Nikhil Bishnoi

A

4905435 - what further update they need here?

Akshay Berry

A

Nikhil Bishnoi

Hi Akshay, apologies for this. The agents are new and will share the feedback with them. We will try not to repeat this.

also coach them to seek advise from the team if any confusion about the ticket process

Akshay Berry

A

4908349 - courier team already replied, why sending reminder same day

Akshay Berry

A

4926363 - any issue in doing goodwill refund?

Akshay Berry

N

Akshay Berry

4905435 - what further update they need here?

Done the follow here. The agent earlier got a voucher prepared for wrong amount. To correct the mistake, one more voucher was prepared, but the customer is asking for only 1 voucher for SAR 25.00. Asked the team to deactivate the old 2 voucher and create 1 new voucher.

Nikhil Bishnoi

A

Nikhil Bishnoi

Done the follow here. The agent earlier got a voucher prepared for wrong amount. To correct the mistake, one more voucher was prepared, but the customer is asking for only 1 voucher for SAR 25.00. Asked the team to deactivate the old 2 voucher and create 1 new voucher.

voucher team already replied that validity has been extended, agent not checking and simply sending reminders and keeping the case pending

Akshay Berry

N

Akshay Berry

voucher team already replied that validity has been extended, agent not checking and simply sending reminders and keeping the case pending

The issue here is for the amount as well. The voucher was supposed to be created for SAR 25.00, but the agent got 2 vouchers for SAR 15.00 + SAR 10.00. The customer denied accepting 2 vouchers and wants 1 voucher.

Nikhil Bishnoi

N

Akshay Berry

4908349 - courier team already replied, why sending reminder same day

Here, the follow up was done for the old AWB but on Sep 29 a new RMA was created. The agent was sharing the new AWB here.

Nikhil Bishnoi

A

Nikhil Bishnoi

Here, the follow up was done for the old AWB but on Sep 29 a new RMA was created. The agent was sharing the new AWB here.

why new rma was created?

Akshay Berry

N

Akshay Berry

4926363 - any issue in doing goodwill refund?

Processed.

Nikhil Bishnoi

N

Akshay Berry

why new rma was created?

Sharing the feedback with the agent. Will ask not to create new RMA till the old one is active.

Nikhil Bishnoi

N

3.JPG (38 KB)

Nikhil Bishnoi

N

Hi @akshay.berry1 @mohmoud.elsayed @malik.ismail Pay Fort site is asking for Password Change. PFA and do the needful and share the new password with us.

Nikhil Bishnoi

A

Nikhil Bishnoi

Hi @akshay.berry1 @mohmoud.elsayed @malik.ismail Pay Fort site is asking for Password Change. PFA and do the needful and share the new password with us.

October@2022

Akshay Berry

N

Akshay Berry

October@2022

Thank you.

Nikhil Bishnoi

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