Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Thu, 29 Sep 2022 11:43:19 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

M

Akshay Berry

4856882 - action as per notes

Done

Manish Kumar

A

4882684 - send reminder to store team

Akshay Berry

M

Akshay Berry

4738703 - why 2 child tickets?

Apology on it, On this ticket, the agent got confused as per the last note, and created new one
I have advised her to please do ask us in case of any confusion.

Manish Kumar

M

Akshay Berry

4882684 - send reminder to store team

on it

Manish Kumar

M

Akshay Berry

4738703 - why 2 child tickets?

on this ticket as per the last note "already sent to the concerned team, do not open"
So here we have to wait for the futher update or the concerned team will contact the customer to resolve the issue if so can we infrom the same and close this case?

Manish Kumar

A

Manish Kumar

on this ticket as per the last note "already sent to the concerned team, do not open"
So here we have to wait for the futher update or the concerned team will contact the customer to resolve the issue if so can we infrom the same and close this case?

@mohamed.nagy update here 4814257

Akshay Berry

M

Hi @manish.kumar , already sent to Jainul the SPOC of them Via mail, and further action shall be done from their end, close the ticket and inform the customer that we have notified the team related to retail with the complaint and they will take the further needed action.

Mohamed Nagy

N

Mohamed Nagy

Hi @manish.kumar , already sent to Jainul the SPOC of them Via mail, and further action shall be done from their end, close the ticket and inform the customer that we have notified the team related to retail with the complaint and they will take the further needed action.

Noted.

Nikhil Bishnoi

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