Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Tue, 27 Sep 2022 11:41:46 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

M

Hi team

Malik Ismail

M

4684703 - why waiting on customer?. RRN already provided

Malik Ismail

M

1711479 - for such cases no need to ask for order ID. the screenshot is enough. then you can send to Athar to check and add dxb team cc

Malik Ismail

M

Hi @malik.ismail

Checking on them.

Manish Kumar

M

4625435 - order delivered on Apr. why offering return to customer?

Malik Ismail

A

Malik Ismail

1711479 - for such cases no need to ask for order ID. the screenshot is enough. then you can send to Athar to check and add dxb team cc

Understood will update the team on this as well.

Apoorv Joshi

A

Malik Ismail

4684703 - why waiting on customer?. RRN already provided

I have updated the status to resolved here. Will check this with the agent.

Apoorv Joshi

A

Malik Ismail

4625435 - order delivered on Apr. why offering return to customer?

here customer facing issue with the wheels of the item, wwd team said they do not have stock to replace at the moment. Can we not offer a return in that case?

Apoorv Joshi

M

Apoorv Joshi

here customer facing issue with the wheels of the item, wwd team said they do not have stock to replace at the moment. Can we not offer a return in that case?

order delivered on Apr and complaint just received on July. we offer return if its manufacture issue but this case is not

Malik Ismail

A

Malik Ismail

order delivered on Apr and complaint just received on July. we offer return if its manufacture issue but this case is not

Got it Malik

Apoorv Joshi

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