Subject: Ticket Assigned - Conversation with anindita ghatak
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Sep 2022 12:42:36 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anindita ghatak anindita ghatak                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  anindita ghatak Bot:  Hi anindita ghatak, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-1111027 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0572175989 Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  I have requested for return, but no courier agency came to pick it up. Agent:  Hi(anindita), Thank you for contacting us. How may I help you? Agent:  Could you please share your order number so that I can assist you further? Agent:  are you still with us ? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  I have returned the item but refund not received Agent:  Hi Anindata, thank you for contacting us. This's kader We would be happy to help you. Agent:  We request you to please allow us some time to check your details and back to you, stay with us Agent:  We can see that you are contacting us regarding your order 6165821818 Agent:  Kindly share the return tracking Agent:  Please provide us with the date of returning the products and the tracking number for the return process or the return invoice  also clarify whether the products have been returned with a return request from another order or not. Agent:  Hi, Anindata I'm not getting a response from you. Are we still connected? Agent:  Hi, I'm not getting a response from you. Are we still connected? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            04:26 PM, 23rd Sep                   Abdulqader                   Hi Anindata, thank you for contacting us. This's kader We would be happy to help you.           04:26 PM, 23rd Sep                   Abdulqader                   We can see that you are contacting us regarding your order 6165821818           04:27 PM, 23rd Sep                     anindita ghatak                    Order no: 6165821818, what is the refund status ? I have returned the item  10 days back           04:28 PM, 23rd Sep                     anindita ghatak                    The return has been taken by Aramax long back but still no refund received           04:29 PM, 23rd Sep                   Abdulqader                   We are truly sorry for the inconvenience caused to you. Please provide us with the date of returning the products and the tracking number for the return process or the return invoice also clarify whether the products have been returned with a return request from another order or not.           04:29 PM, 23rd Sep                     anindita ghatak                    Yes product return to Aramax agent           04:30 PM, 23rd Sep                   Abdulqader                   please accept our sincere apologies for thisWe have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern           04:31 PM, 23rd Sep                   Abdulqader                    we would like to inform you that your issue has been raised and this is your complaint number 4880674           04:32 PM, 23rd Sep                   Abdulqader                   please note  that we will contact you through your email once we get any updates           04:32 PM, 23rd Sep                   Abdulqader                   Do you have any other inquiries that we can help with?           04:33 PM, 23rd Sep                     anindita ghatak                    Please note that the curier no           04:33 PM, 23rd Sep                     anindita ghatak                             04:34 PM, 23rd Sep                     anindita ghatak                             04:34 PM, 23rd Sep                     anindita ghatak                             04:35 PM, 23rd Sep                     anindita ghatak                    But after returning no mail or sms comes ?           04:36 PM, 23rd Sep                     anindita ghatak                    Attached all this in thi queries           04:36 PM, 23rd Sep                   Abdulqader                   We sincerely apologize for the inconvenience caused to you, this is definitely not the experience we hope Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.           04:37 PM, 23rd Sep                   Abdulqader                   we will be on touch with you and contact you on your email           04:38 PM, 23rd Sep                   Abdulqader                   Do you have any other inquiries that we can help with?           04:38 PM, 23rd Sep                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           04:41 PM, 23rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4909299