Subject: Ticket Assigned - Conversation with ria
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Sep 2022 10:37:58 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ria ria                    Bot:    Hi, welcome to Babyshop?  مرحبًا بك في بيبي شوب  Bot:  ✍️ Please enter your name Customer:  ria Bot:  Hi ria, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  6180201067 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  6170200675 Bot:   Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0554517339            02:32 PM, 23rd Sep                     ria                    Thank you           02:32 PM, 23rd Sep                   Abdulqader                   Hi Ria, thank you for contacting us. This's Kader We would be happy to help you.           02:32 PM, 23rd Sep                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           02:32 PM, 23rd Sep                   Abdulqader                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6170200675) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6170201067).   The payment has been captured only once from your account which is for the new successfully placed order.           02:34 PM, 23rd Sep                   Abdulqader                   Once this order has been shipped out you will receive an email notification for the same containing the tracking details.           02:34 PM, 23rd Sep                   Abdulqader                   Do you have any other inquiries that we can help with?           02:34 PM, 23rd Sep                   Abdulqader                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           02:37 PM, 23rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4908858