Subject: Ticket Assigned - Conversation with anindita ghatak
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 23 Sep 2022 09:43:12 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with anindita ghatak anindita ghatak                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  anindita ghatak Bot:  Hi anindita ghatak, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-1111027 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0572175989 Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  I have requested for return, but no courier agency came to pick it up. Agent:  Hi(anindita), Thank you for contacting us. How may I help you? Agent:  Could you please share your order number so that I can assist you further? Agent:  are you still with us ? Agent:  As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            01:28 PM, 23rd Sep                     anindita ghatak                    I have returned the item but refund not received           01:28 PM, 23rd Sep                   Abdulqader                   Hi Anindata, thank you for contacting us. This's kader We would be happy to help you.           01:29 PM, 23rd Sep                   Abdulqader                   We request you to please allow us some time to check your details and back to you, stay with us           01:29 PM, 23rd Sep                   Abdulqader                   We can see that you are contacting us regarding your order 6165821818           01:30 PM, 23rd Sep                   Abdulqader                   Kindly share the return tracking           01:33 PM, 23rd Sep                   Abdulqader                   Please provide us with the date of returning the products and the tracking number for the return process or the return invoice  also clarify whether the products have been returned with a return request from another order or not.           01:34 PM, 23rd Sep                   Abdulqader                   Hi, Anindata I'm not getting a response from you. Are we still connected?           01:35 PM, 23rd Sep                   Abdulqader                   Hi, I'm not getting a response from you. Are we still connected?           01:38 PM, 23rd Sep                   Abdulqader                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           01:41 PM, 23rd Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4908693