Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Wed, 21 Sep 2022 15:05:12 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

A

4900216 - this is not WWD item, what is the issue here?

Akshay Berry

A

Manish Kumar

Hi @akshay.berry1
Please confirm if it is possible to get the citrix log in credential for few more agents, at this moment we have only one active Citrix credential

use the same login at the moment

Akshay Berry

M

Akshay Berry

4900216 - this is not WWD item, what is the issue here?

checking

Manish Kumar

A

Akshay Berry

use the same login at the moment

also confirm who has the credentials at the moment?

Akshay Berry

M

Akshay Berry

also confirm who has the credentials at the moment?

User id - 5005034
User Name - Apoorv Joshi

Manish Kumar

A

4849196 - no escalation done to store spoc

Akshay Berry

M

Hi @akshay.berry1

The item is stroller here 163490873 - Juniors - Juniors Jazz Baby Stroller and also the item so costly AED 329.

Hence we have requested here for the approval from our end to avoid any further issue.

Please confirm if we can treat this as normal and go ahead with the return without approval.

Manish Kumar

M

Akshay Berry

4849196 - no escalation done to store spoc

checking

Manish Kumar

M

Akshay Berry

4849196 - no escalation done to store spoc

On this case cusomer has mentioned that store has alreday contacted him and requsted him to give the item store for a quality check and they said that they will give him the another item.

However the store team was not able to find the same size and customer denied to give the item for the quality check and was also asking for the compensation of AED 1500 for the loss.

Hence we have raised to dxb team for futher advise on it.

Manish Kumar

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is "Mumtaz.Hazarika" using freshchat ?

Mahmoud Emad Elsayed

M

Mahmoud Emad Elsayed

is "Mumtaz.Hazarika" using freshchat ?

i am not aware with this agent checking it with Apoorv

Manish Kumar

M

sorry

Mahmoud Emad Elsayed

M

the correct name "Niren.Dsouza

Mahmoud Emad Elsayed

A

Manish Kumar

On this case cusomer has mentioned that store has alreday contacted him and requsted him to give the item store for a quality check and they said that they will give him the another item.

However the store team was not able to find the same size and customer denied to give the item for the quality check and was also asking for the compensation of AED 1500 for the loss.

Hence we have raised to dxb team for futher advise on it.

this is store issue, what we can do from our end, why this is not sent to store spoc

Akshay Berry

A

No this agent is also no longer with us, his account is already deleted though i believe on chat

Apoorv Joshi

M

not yet deleted

Mahmoud Emad Elsayed

M

Akshay Berry

this is store issue, what we can do from our end, why this is not sent to store spoc

Apology on it Akshay, We got confused due the huge compensation amount of AED 1500 hence we thought it's better to take for advise from dxb team,

We will take care of it next time, Thanks

Manish Kumar

A

Mahmoud Emad Elsayed

not yet deleted

kindly delete it @mohmoud.elsayed i am not getting the option to delete this account.

Apoorv Joshi

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