Subject: RE: [#4882711] -
From: Malik Ismail <[email-masked]>
To: "Mohammed Athar (TCS)" <[email-masked]>, Centrepoint <[email-masked]>, Apoorv Joshi <[email-masked]>, Naif <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Tue, 20 Sep 2022 04:18:06 +0000

Hi Team,

Please do the needful.

From: Mohammed Athar (TCS) <[email-masked]>
Sent: Monday, September 19, 2022 5:50 PM
To: Centrepoint <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: [#4882711] -

Hi @Malik Ismail<mailto:[email-masked]> The below refund got rejected due to INCOMPLETE IBAN.

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 17, 2022 8:47 AM
To: Mohammed Athar (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: Malik Ismail <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#4882711] -

CAUTION: External email sender. Use care when clicking on links or opening attachments!
Hi team
​
Please take a look at ticket #4882711<https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4882711> raised by Layan8110 ([email-masked]<mailto:[email-masked]>).

Problem Statement: Refund issue

Order Date : Aug 25, 2022
Order ID: 6163787147
Tracking ID: RP0827220005938
Customer account details
Customer name : Salih rahimah allat salih muhamad (صالح رحمه اللة صالح محمد)
 Account number : 1100187702105
IBAN/IFSC : SA20100000110018772105
Bank Name : Al-Ahly
Branch Name : jida

Assistance Required: Please note the refund is showing BANK_TRANSFER_IN_PROGRESS and the hybirs ticket has already been raised since 9/7/22 8:00 PM

​Please note the account details has already been shared by the customer on 17/09/2022 is different from the details on the hybris ticket
[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzM4MzE3NDAzOSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.C6tHTZsdIZEShgVrPeymiW47F6fPSEOOMxAXapT6_b8]Regards,
CS Team
Badri

4882711:1125156
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