Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Thu, 8 Sep 2022 11:26:34 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

M

Hi @akshay.berry1

Is there any changes in the C&C collection time frame? For reference please find below

With respect to to order id 8184476463 and ticket id 4845705, the order was placed on 1st Sep 2022 and cx got the notification the he needs to collect his order before 9th Sep 2022 to avoid the cancellation of this order.

Manish Kumar

A

Manish Kumar

Hi @akshay.berry1

Is there any changes in the C&C collection time frame? For reference please find below

With respect to to order id 8184476463 and ticket id 4845705, the order was placed on 1st Sep 2022 and cx got the notification the he needs to collect his order before 9th Sep 2022 to avoid the cancellation of this order.

checking

Akshay Berry

N

Hi @akshay.berry1 With regards to ticket id 4828937, the customer is complaining that why is it showing that AED 80.2 is expiring soon. However, the expiry date of this is May 2023. We have pushed back the customer once that the amount will expire in May 2023, but again the customer has come back and complaining why is it showing expiring soon. Kindly confirm can we inform the customer to ignore the notification and the validity is May 2023.

Nikhil Bishnoi

A

Nikhil Bishnoi

Hi @akshay.berry1 With regards to ticket id 4828937, the customer is complaining that why is it showing that AED 80.2 is expiring soon. However, the expiry date of this is May 2023. We have pushed back the customer once that the amount will expire in May 2023, but again the customer has come back and complaining why is it showing expiring soon. Kindly confirm can we inform the customer to ignore the notification and the validity is May 2023.

ask customer to get in touch with shukran team

Akshay Berry

A

this is for store purchase related

Akshay Berry

N

Akshay Berry

this is for store purchase related

Thank you

Nikhil Bishnoi

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