Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Mon, 5 Sep 2022 15:22:15 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

M

Hi Team

Mahmoud Emad Elsayed

M

are we using LSM bot automation responses for any others responses apart from first response ?

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

are we using LSM bot automation responses for any others responses apart from first response ?

For backoffice cases, only in cases which needs to be closed or resolved.

Apoorv Joshi

M

Since when

Mahmoud Emad Elsayed

M

can you please share some samples?

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

can you please share some samples?

yes just a sec

Apoorv Joshi

M

as we know and agreed to used for first response only!

Mahmoud Emad Elsayed

A

We had a back-log in KSA, so cases in Back-office team in India cannot reply to customers

Since Team cannot reply to customers, a very small percentage of customers which could still be replied to using Automation were replied

Apoorv Joshi

A

Mostly were sent back to team in KSA to manually respond

Apoorv Joshi

A

I will have to look for specific examples, by searching tickets manually if you need. Give me a few minutes please.

Apoorv Joshi

M

Apoorv Joshi

We had a back-log in KSA, so cases in Back-office team in India cannot reply to customers

Since Team cannot reply to customers, a very small percentage of customers which could still be replied to using Automation were replied

were we have these scenario on LSM automation before

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

were we have these scenario on LSM automation before

https://landmarkgroupservice.freshdesk.com/a/tickets/4704312

Apoorv Joshi

A

We do not have any special scenarios for Back-office.

Apoorv Joshi

A

Where there is a scenario that fits in, we use it

Apoorv Joshi

A

only because we have high backlog in KSA

Apoorv Joshi

A

@mohmoud.elsayed kindly check this case - 4829123. This is someone who wants to become courier partner with us and he has shared his email and contact number. Can you please share this with marketing if necessary.

Apoorv Joshi

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