Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Mon, 5 Sep 2022 11:41:04 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

A

team

Akshay Berry

A

4808523 - why still sending to ritesh?

Akshay Berry

A

agent does not have updated matrix?

Akshay Berry

A

@apoorv 4771599 - check and confirm if we are using this BOT for first response only on any response?

Akshay Berry

A

Akshay Berry

@apoorv 4771599 - check and confirm if we are using this BOT for first response only on any response?

or*

Akshay Berry

L

@akshay.berry getting this checked now

LSM Automation Bot

L

@manish.kumar @nikhil.bishnoi 1 hour and no reply yet! Kindly make sure that all messages here are checked and actioned promptly. Thanks

LSM Automation Bot

M

LSM Automation Bot

@manish.kumar @nikhil.bishnoi 1 hour and no reply yet! Kindly make sure that all messages here are checked and actioned promptly. Thanks

Apology for the the delayed response, checking on them and will action them accordingly.

Manish Kumar

M

Akshay Berry

4652731 - close

Already resolved, Thanks

Manish Kumar

A

Akshay Berry

@apoorv 4771599 - check and confirm if we are using this BOT for first response only on any response?

We are using Bot for first response and in backoffice cases. The cases which can be closed by a single response, bot is sending them. Like in this case the order is already NDR so, bot sent the NDR response but now customer coming again

Apoorv Joshi

L

Manish Kumar

Apology for the the delayed response, checking on them and will action them accordingly.

@manish.kumar please figure out why agents are escalating to wrong people and take corrective actions immediately. This is not an issue we expect to have given that we have a very clear matrix. It should not be repeated please

LSM Automation Bot

M

Akshay Berry

4808523 - why still sending to ritesh?

I will talk to this agent and will also inform the KSA supervisor to send the reminder on it for entire team.

Manish Kumar

M

LSM Automation Bot

@manish.kumar please figure out why agents are escalating to wrong people and take corrective actions immediately. This is not an issue we expect to have given that we have a very clear matrix. It should not be repeated please

Mam, will talk to his agent and give her feedback on it.

Manish Kumar

M

this agent*

Manish Kumar

J

@apooe

Jessie Kathleen Go Caparas

J

@apoorv you there

Jessie Kathleen Go Caparas

A

Jessie Kathleen Go Caparas

@apoorv you there

Yes I am Jessie

Apoorv Joshi

A

Please tell me

Apoorv Joshi

A

4804699 - why agent sending to GDMS team? this is not WWD item

Akshay Berry

A

for any approval for BS items raise to Ankur Gupta

Akshay Berry

N

Akshay Berry

4804699 - why agent sending to GDMS team? this is not WWD item

Checking and escalating to the correct team

Nikhil Bishnoi

N

Akshay Berry

for any approval for BS items raise to Ankur Gupta

Escalated.

Nikhil Bishnoi

Join the conversation now

Collaborate on the go!

|

Please do not reply to this email as it is automated and cannot be responded to.

powered by Freshconnect, Freshworks Inc.