Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Fri, 26 Aug 2022 13:17:43 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

M

hi team

Mahmoud Emad Elsayed

M

are you following the escalation SOP process, which we shared earlier ?

Mahmoud Emad Elsayed

N

Yes, we are following the escalation procedure SOP.

Nikhil Bishnoi

M

we don't escalate wrong items & partials cancelation ?

Mahmoud Emad Elsayed

N

Mahmoud Emad Elsayed

we don't escalate wrong items & partials cancelation ?

We had a meeting day before yesterday and we were asked to notify the concept head for these issues. Also, for nil pick, if the customer is reporting for the same item more than once, then we have to escalate to WH to notify them.

Nikhil Bishnoi

M

Nikhil Bishnoi

We had a meeting day before yesterday and we were asked to notify the concept head for these issues. Also, for nil pick, if the customer is reporting for the same item more than once, then we have to escalate to WH to notify them.

meeting with who ?

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

meeting with who ?

The meeting was with Akshay, Mohammed Nagy, Jessie

Apoorv Joshi

M

ok, no worries

Mahmoud Emad Elsayed

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