Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Tue, 23 Aug 2022 08:33:01 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

J

@nikhil.bishnoi pls check this 4760360

Jessie Kathleen Go Caparas

J

@apoorv @manish.kumar \

Jessie Kathleen Go Caparas

A

Jessie Kathleen Go Caparas

@apoorv @manish.kumar \

checking Jessie

Apoorv Joshi

N

Jessie Kathleen Go Caparas

@nikhil.bishnoi pls check this 4760360

We have noticed this and would like to discuss the same with you. In cases where the item is Nil Pick, wrong or damaged item received by the customer, to whom should we notify, so that the issue is not repeated.

Nikhil Bishnoi

L

Nikhil Bishnoi

Sure Mahmoud. Will ask them to do this right now.

hi @nikhil.bishnoi @manish.kumar This shouldn't have been done in the first place. Can you please confirm that all agents have removed their pics already? Also, please inform the entire team, both in India and KSA that no profile pics should be added again. Please keep checking this regularly. Thanks

LSM Automation Bot

N

Mahmoud Emad Elsayed

please ask freshchat agents to remove their photo from profiles

The agents are trying to remove the pics, but there is no option to remove the pics. They can only upload a new image there. Could you please assist us from where to deactivate the images that are being displayed.

Nikhil Bishnoi

J

Nikhil Bishnoi

We have noticed this and would like to discuss the same with you. In cases where the item is Nil Pick, wrong or damaged item received by the customer, to whom should we notify, so that the issue is not repeated.

NIL PICK is not something we can control. nothing can be done

Jessie Kathleen Go Caparas

N

Jessie Kathleen Go Caparas

NIL PICK is not something we can control. nothing can be done

Thank you for the confirmation. But the customer comes back and says, that the item is still showing available on the site. Also, please confirm whom we have to notify, if any issues regarding wrong items or missing items.

Nikhil Bishnoi

A

Nikhil Bishnoi

Thank you for the confirmation. But the customer comes back and says, that the item is still showing available on the site. Also, please confirm whom we have to notify, if any issues regarding wrong items or missing items.

@apoorv @manish.kumar is the team not aligned on the issues for wrong items? this has been mentioned and highlighted to you guys many times in our catch ups so why is there a disconnect?

Akshay Berry

L

Nikhil Bishnoi

The agents are trying to remove the pics, but there is no option to remove the pics. They can only upload a new image there. Could you please assist us from where to deactivate the images that are being displayed.

@nikhil.bishnoi Apoorv will be sharing an image that should be uploaded by all

LSM Automation Bot

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