Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Mon, 22 Aug 2022 11:20:59 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

M

hi team

Mahmoud Emad Elsayed

M

4697401

Mahmoud Emad Elsayed

M

agent solve the case without responding ?!

Mahmoud Emad Elsayed

N

checking

Nikhil Bishnoi

N

The agent has resolved the ticket, with out the response going to the customer. We are talking to the agent and taking an action.

Nikhil Bishnoi

M

4716900

Mahmoud Emad Elsayed

M

stop unnecessary responses to customer please

Mahmoud Emad Elsayed

M

however shipment already updated as collected

Mahmoud Emad Elsayed

M

4674776
4680305
4731045
4716925
4716900
4732539

Mahmoud Emad Elsayed

M

6 tickets with 26 agents responses

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

4674776
4680305
4731045
4716925
4716900
4732539

Let me check these cases as well as multiple response one please. I will speak to the whole team regarding this and will share final warning with everyone.

Apoorv Joshi

M

4679108
4731292
4742751

Mahmoud Emad Elsayed

M

these are customers emails, why assigned to WH escalation group

Mahmoud Emad Elsayed

M

Mahmoud Emad Elsayed

these are customers emails, why assigned to WH escalation group

checking on it

Manish Kumar

M

Mahmoud Emad Elsayed

these are customers emails, why assigned to WH escalation group

We apologize for this, reassigned to correct group, We will speak to this agent, he will log in in night shift.

Manish Kumar

M

4652851

Malik Ismail

M

agents need to mentioned all details when escalate to
finnace because they not able to check details on FD ticket

Malik Ismail

A

Malik Ismail

4652851

I will speak to this agent and will let them know.

Apoorv Joshi

A

Apologies for this, they will not repeat this.

Apoorv Joshi

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