Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Thu, 11 Aug 2022 16:42:35 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

M

Manish Kumar

Hi @malik.ismail @akshay.berry1
Please advise on chat below chat, he is not allowing us to close this chat, the issue has already been escalated for late return collection with respect to order id 9580640111 and tracking id 47726706226 under case id 4714045

He is saying he needs refund now, the refund amount is AED 173.67

https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/1/0/conversation/644591441409918

The customer came again and saying that he can not wait more, he is asking us to refund now

We have already infromed the customer that we can not make the refund without getting the item collected and the issue has already been escalated it to the courier team.

Manish Kumar

M

Please advise us further he is again not allowing us to close the conversation.

Manish Kumar

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