Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Thu, 11 Aug 2022 15:16:29 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

A

4714436 4714424 - close as LMG internal

Akshay Berry

A

Akshay Berry

4714436 4714424 - close as LMG internal

on it

Apoorv Joshi

A

Apoorv Joshi

on it

?

Akshay Berry

A

Akshay Berry

?

done

Apoorv Joshi

A

sorry got busy with some older cases

Apoorv Joshi

M

Hi @malik.ismail @akshay.berry1
Please advise on chat below chat, he is not allowing us to close this chat, the issue has already been escalated for late return collection with respect to order id 9580640111 and tracking id 47726706226 under case id 4714045

He is saying he needs refund now, the refund amount is AED 173.67

https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/1/0/conversation/644591441409918

Manish Kumar

A

Manish Kumar

Hi @malik.ismail @akshay.berry1
Please advise on chat below chat, he is not allowing us to close this chat, the issue has already been escalated for late return collection with respect to order id 9580640111 and tracking id 47726706226 under case id 4714045

He is saying he needs refund now, the refund amount is AED 173.67

https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/1/0/conversation/644591441409918

reminder sent to aramex, inform customer courier will contact

Akshay Berry

A

Akshay Berry

reminder sent to aramex, inform customer courier will contact

also this is a non returnable item, why customer is returning?

Akshay Berry

M

Akshay Berry

also this is a non returnable item, why customer is returning?

The customer has created the return request himself with the reason "I’m not happy with the fit"

Manish Kumar

M

image.png (18.4 KB)

Manish Kumar

A

Manish Kumar

The customer has created the return request himself with the reason "I’m not happy with the fit"

i can see that too, but try to capture the reason from the customer in chat and educate him about the same

Akshay Berry

A

Akshay Berry

i can see that too, but try to capture the reason from the customer in chat and educate him about the same

will do that, informed the agent on the same

Apoorv Joshi

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