Subject: Re: Unresolved tickets
From: Apoorv Joshi <[email-masked]>
To: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Naif <[email-masked]>, deeksha <[email-masked]>, saurabh <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, malik ismail <[email-masked]>, Mohd Imran <[email-masked]>
Date: Tue, 9 Aug 2022 23:25:51 -0700 (MST)

HI Mahmoud, 

We are on it and are working to close them. 

I will share the tickets where we need assistance. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
To: "Naif" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "saurabh" <[email-masked]>, "Mustehsan Siddiqui" <[email-masked]>, "malik ismail" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Sent: Wednesday, August 10, 2022 11:02:10 AM 
Subject: Unresolved tickets 

Hi Team, 

Below is count of tickets exceed 5 or more agent interactions and still pending. 

Please solve them urgently and share any pending cases for assistance. 

	

Agent interactions 	

Count of Ticket ID 

30 	

1 

29 	

1 

27 	

1 

25 	

1 

24 	

2 

22 	

1 

21 	

2 

20 	

2 

18 	

1 

17 	

1 

16 	

3 

15 	

3 

14 	

3 

13 	

5 

12 	

3 

11 	

7 

10 	

8 

9 	

7 

8 	

14 

7 	

12 

6 	

31 

5 	

25 

Grand Total 	

134 

And below are tickets ageing wise, please clear any pending before July. 

	

Creation date 	

Count of Ticket 

Jan 	

1 

Feb 	

1 

Mar 	

1 

May 	

6 

Jun 	

18 

Jul 	

230 

Aug 	

1060 

Grand Total 	

1317 

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