Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Sun, 7 Aug 2022 19:18:09 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

A

@mohd.imran @malik.ismail responses are not getting sent to customers in freshdesk. Agents are clicking on reply after writing the response and sending it to customer but on the ticket no response is showing sent to customer

Apoorv Joshi

A

4696287

Apoorv Joshi

A

example ticket

Apoorv Joshi

A

unable to assign tickets either, also chat tickets are automatically getting closed after getting created

Apoorv Joshi

M

don't response again

Mahmoud Emad Elsayed

A

I have asked them to stop responding for now

Apoorv Joshi

M

ok

Mahmoud Emad Elsayed

M

check now

Mahmoud Emad Elsayed

A

checking

Apoorv Joshi

A

just give me a min please

Apoorv Joshi

A

Thanks @mohmoud.elsayed it is working fine now

Apoorv Joshi

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