Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Fri, 29 Jul 2022 09:56:30 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

A

Mahmoud Emad Elsayed

how many agents on chat now ?

Good morning Mahmoud. There is 1 on chat right now. We will add more if chat flow becomes more than 4 chats.

Apoorv Joshi

A

Mahmoud Emad Elsayed

4654763

checking this and re merging.

Apoorv Joshi

M

sohil is working on chat, emails or support

Mahmoud Emad Elsayed

M

?

Mahmoud Emad Elsayed

A

Mahmoud Emad Elsayed

sohil is working on chat, emails or support

Sohaib working on chat and emails as agent as I mentioned. He only supports when necessary.

Apoorv Joshi

L

Akshay Berry

team, why agents are not asking complete information from customer to escalate?

Hi Akshay, I am personally speaking with all team members about these lapses. Sorry about this

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