Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Thu, 28 Jul 2022 13:38:17 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

A

4659390 - no jira raised?

Akshay Berry

M

Akshay Berry

4659390 - no jira raised?

checking on it

Manish Kumar

M

Akshay Berry

4659390 - no jira raised?

Dear Akshay,
Jira team is asking for the approval in order to remove my credit and it is already escalated to concept head however we have not received any update on it hence it has been escalated to dxb team.

We request you to please advise if we can directly riase it on jira without approval.

Manish Kumar

A

Manish Kumar

Dear Akshay,
Jira team is asking for the approval in order to remove my credit and it is already escalated to concept head however we have not received any update on it hence it has been escalated to dxb team.

We request you to please advise if we can directly riase it on jira without approval.

yes, ofcourse there is no approval required for benefit refund. in this case no JIRA ticket is raised

Akshay Berry

M

Akshay Berry

yes, ofcourse there is no approval required for benefit refund. in this case no JIRA ticket is raised

Thank you for your confirmation, We are raising it jira team to remove the amount from my credit and once done, we will get the amount transferred to Benefit via finance team.

And will also update it to the agents.

Manish Kumar

L

@manish.kumar which agent was this? Please speak to me on teams about this

LSM Automation Bot

M

LSM Automation Bot

@manish.kumar which agent was this? Please speak to me on teams about this

Noted.

Manish Kumar

A

4659299 - customer details not there, how can the store team contact customer?

Akshay Berry

M

Akshay Berry

4659299 - customer details not there, how can the store team contact customer?

I apologise on it, asking the customer to share his contact number and will update accordigly.

Manish Kumar

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