Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Fri, 22 Jul 2022 11:18:48 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

N

Hi @mohmoud.elsayed Kindly assist with ticket id 4643257. We have received multiple tickets similar to this, with different customer names. We are unable to find any orders with this email id and with the name 'Abu Thahir' we have found around 70 searches. Please advise for further action on this.

Nikhil Bishnoi

M

Nikhil Bishnoi

Hi @mohmoud.elsayed Kindly assist with ticket id 4643257. We have received multiple tickets similar to this, with different customer names. We are unable to find any orders with this email id and with the name 'Abu Thahir' we have found around 70 searches. Please advise for further action on this.

dont merge them

Mahmoud Emad Elsayed

M

assignee these to me on DXB group

Mahmoud Emad Elsayed

A

Nikhil Bishnoi

Hi @akshay.berry1 With regards to ticket id 4339120, this is related to staff discount and we have not heard back from Ayas, RNA HR team on this. Please advise for further action on this.

close case as per customer reply

Akshay Berry

N

Mahmoud Emad Elsayed

assignee these to me on DXB group

Thank you. Will do the same.

Nikhil Bishnoi

M

even the closed one

Mahmoud Emad Elsayed

M

assignee all from this user

Mahmoud Emad Elsayed

N

Mahmoud Emad Elsayed

assignee all from this user

The night agent have merged few of them. Shall i un-merge them or let it be like that?

Nikhil Bishnoi

M

yes, please un-merge them

Mahmoud Emad Elsayed

N

Mahmoud Emad Elsayed

yes, please un-merge them

Thank you. Will do the same.

Nikhil Bishnoi

N

Akshay Berry

close case as per customer reply

Thank you for your help.

Nikhil Bishnoi

A

9569670527 - why is this still open, when customer is not replying and as per OLM team customer does not wish to return items anymore

Akshay Berry

N

Akshay Berry

9569670527 - why is this still open, when customer is not replying and as per OLM team customer does not wish to return items anymore

Checking

Nikhil Bishnoi

N

Akshay Berry

9569670527 - why is this still open, when customer is not replying and as per OLM team customer does not wish to return items anymore

Closed now.

Nikhil Bishnoi

A

Nikhil Bishnoi

Closed now.

cancel rma as well

Akshay Berry

N

Akshay Berry

cancel rma as well

Done

Nikhil Bishnoi

A

4583740 - why shipa?

Akshay Berry

N

Akshay Berry

4583740 - why shipa?

Hi Akshay, 4583740 was escalated to OLM which is for the order id 6151948344. The ticket id 4624734 is for the order id 6150481032 and the delivery partner here is SHIPA.

Nikhil Bishnoi

A

Nikhil Bishnoi

Hi Akshay, 4583740 was escalated to OLM which is for the order id 6151948344. The ticket id 4624734 is for the order id 6150481032 and the delivery partner here is SHIPA.

this is incorrect escalation right?

Akshay Berry

A

4636809 - resolve

Akshay Berry

M

current unresolved tickets in KSA is 630

Mahmoud Emad Elsayed

M

any LT avail today in KSA ?

Mahmoud Emad Elsayed

N

Akshay Berry

4636809 - resolve

Done.

Nikhil Bishnoi

N

Mahmoud Emad Elsayed

any LT avail today in KSA ?

Hi Mahmoud, TL in KSA will log in in another 45 min. I will ask them to check the same.

Nikhil Bishnoi

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