Subject: Ticket Assigned - Late delivery, phone number is correct as cx said.. need esc
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 18 Jul 2022 15:44:30 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Late delivery, phone number  is correct as cx said.. need esc razan                    Bot:  Hi again! Bot:  Please enter your name Customer:  razan Bot:  Hi Razan ,what do you need help with? Customer:  Your order update Bot:  Please choose your location Customer:  Saudi Arabia Bot:  Please enter your order number to continue Customer:  6155695740 Bot:    Your order status is :     If you have not received your order, Home Delivery takes 3 to 5 days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:27 PM, 18th Jul                     razan                    Hello a agent said the delivery person called plus the order was supposed arrive yesterday and 
 my real number is 0508950331 and my order number is 6155695740           07:28 PM, 18th Jul                   Naif                   Hi Razan again, so happy tp help you           07:29 PM, 18th Jul                   Naif                   have you received a call from the courier partner ?           07:29 PM, 18th Jul                     razan                    no           07:29 PM, 18th Jul                   Naif                   sorry to hear that just a moment please           07:30 PM, 18th Jul                     razan                    ok           07:30 PM, 18th Jul                   Naif                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.  We appreciate your patience.           07:32 PM, 18th Jul                   Naif                   A
 nything else i can help you with Razan ?           07:32 PM, 18th Jul                     razan                    Can the the driver call me           07:32 PM, 18th Jul                   Naif                   im sure they will call very soon           07:33 PM, 18th Jul                   Naif                   i have already informed them to arrange the delivery asap           07:33 PM, 18th Jul                   Naif                   Anything else i can help you with Razan ?           07:33 PM, 18th Jul                     razan                    no thank you im really happy how you sloved the problem amd thank you for your time i will be contacting again if they dont call me in two hours but thank u           07:34 PM, 18th Jul                   Naif                   they will contact you maybe on the next 2 days, if you did not get any call please reach us again to get the order delivered           07:36 PM, 18th Jul                   Naif                   Anything else i 
 can help you with Razan ?           07:36 PM, 18th Jul                   Naif                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:37 PM, 18th Jul                     razan                    Two days           07:37 PM, 18th Jul                     razan                    I thought it will cone today i dont know why the service is slow           07:37 PM, 18th Jul                   Naif                   the time frim of the deliver is 5 business days and you have issued your order on 14/7           07:39 PM, 18th Jul                   Naif                   i will do the needful to get the order delivered asap           07:39 PM, 18th Jul                   Naif                   Anything else i can help you with Razan           07:39 PM, 18th Jul                     razan                    I have to get this staright           07:40 PM, 18th Jul                     razan                    It will not come today  
          07:40 PM, 18th Jul                   Naif                   you will receive a call on 2 days maximum. throu the phone number 966550895033           07:41 PM, 18th Jul                     razan                    ok so there is a chance it will come today           07:42 PM, 18th Jul                   Naif                   and we will make sure to deliver it earlier than that '           07:42 PM, 18th Jul                   Naif                   maybe no, but we will do the needful           07:42 PM, 18th Jul                     razan                    God willing           07:42 PM, 18th Jul                     razan                    Ok thank you           07:42 PM, 18th Jul                   Naif                   i advise you to wait for 2 days and if there is no call please reach us back           07:43 PM, 18th Jul                   Naif                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:43 PM, 1
 8th Jul                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4631512