Subject: CSAT Performance Meeting KSA
From: Apoorv Joshi <[email-masked]>
To: Mohd Imran <[email-masked]>
Cc: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, escalations dxbteam <[email-masked]>, Ankur Kwatra <[email-masked]>, Naif <[email-masked]>, Khalid Alamri <[email-masked]>, Alanzi <[email-masked]>
Date: Tue, 21 Jun 2022 06:57:22 -0700 (MST)

Hi Team, 

It was great to join you today in the meeting. 

I just wanted to drop an email mentioning the points we had discussed in the meeting today regarding the DSAT in KSA: 

1. DSAT is going down in mostly Pre order related, Damaged, Refund related inquiries. 
2. DSAT report needs to be sent on a weekly basis by Ankur 
3. DSAT should be monitored daily and feedback should be shared with agents to reduce DSATS. 
4. All cases should be resolved to ensure that customer is getting the chance to enter the survey and rate. 

We will be following up on the above points to improve the DSAT for the month of June, 2022. The CSAT score should be above 50%. 

Please feel free to add more points to this if I might have missed anything. 

Thank you for your help in improving this. 

Regards, 
Apoorv