Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Sun, 29 May 2022 11:26:33 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

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4412160

Mahmoud Emad Elsayed

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Duplicated sentence in Arabic response for “Non-LMG Related”

Mahmoud Emad Elsayed

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Abdulmajeed Alanazi

Hi @mohmoud.elsayed sorry for sending too late.

just wanted to let you know that in the new chat platform, no tickets created after closing the chat, whether open or closed.
kindly check the below pic for reference

yes, that's fine

Mahmoud Emad Elsayed

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just ensure add proper tags after closing the chat

Mahmoud Emad Elsayed

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Hi @mohmoud.elsayed
There's no fields to add the tags, when you hit resolve the chat gets closed without ticket added

Abdulmajeed Alanazi

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image.png (9.7 KB)

Mahmoud Emad Elsayed

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Add Label

Mahmoud Emad Elsayed

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image.png (44.4 KB)

Mahmoud Emad Elsayed

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where was the agent ?

Mahmoud Emad Elsayed

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that's increasing handling time

Mahmoud Emad Elsayed

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will check with the team to monitor the chat closely,
in the meantime if you could check pls why chats not assigned to the agent when he/sh is active.
also not all agents gets activation link

Abdulmajeed Alanazi

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send me agents emails didnt get the activation link

Mahmoud Emad Elsayed

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and agents emails chat not assigned to them

Mahmoud Emad Elsayed

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Ok, will check and send to you

Abdulmajeed Alanazi

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4411342

Mahmoud Emad Elsayed

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can you please check this case !!

Mahmoud Emad Elsayed

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Mahmoud Emad Elsayed

4411342

Checking

Abdulmajeed Alanazi

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there shouldn't be C&C and standard shipping in the same order. agents gets confused because of store code which is Shukran now.
will give feedback to the agent and insure that information passed to all the team

Abdulmajeed Alanazi

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regarding the ticket will escalate to store team

Abdulmajeed Alanazi

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