Subject: Fwd: average chat conversation handling time
From: Ankur Kwatra <[email-masked]>
To: abdulmajeed alanzy <[email-masked]>, Alanzi <[email-masked]>
Cc: Naif <[email-masked]>
Date: Sun, 29 May 2022 02:46:22 -0700 (MST)

FYI 

Please keep a check. 

From: "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]> 
To: "ankur kwatra" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "deeksha" <[email-masked]>, "mustehsan siddiqui" <[email-masked]>, "Mohd Imran" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Sent: Sunday, May 29, 2022 3:09:24 PM 
Subject: average chat conversation handling time 

Hi team, 

Please ensure that agent will close the chat if there’s no response from customer side, 

As below agent close the chat after one hour from last message by the customer. 

We can explore sending automation message and solving the chat automatically if there’s interaction from both sides. 

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