Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Fri, 27 May 2022 14:36:08 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

A

image.png (57.8 KB)

Abdulmajeed Alanazi

A

Hi Team,
Both mails for Splash Voucher requests are getting bounced

Abdulmajeed Alanazi

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Abdulmajeed Alanazi

Hi Team,
Both mails for Splash Voucher requests are getting bounced

send to [email-masked] and [email-masked]

Akshay Berry

A

Akshay Berry

send to [email-masked] and [email-masked]

Thanks Akshay

Abdulmajeed Alanazi

M

Hi @akshay.berry1 @mohmoud.elsayed
Please check KSA chat is coming in GCC @ EG chat team group
https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/78826/conversation/618071019218940

Manish Kumar

M

Manish Kumar

Hi @akshay.berry1 @mohmoud.elsayed
Please check KSA chat is coming in GCC @ EG chat team group
https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/78826/conversation/618071019218940

this customer misused and send messages from KW number

Mahmoud Emad Elsayed

M

please apologize to him and close the chat

Mahmoud Emad Elsayed

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Hi @mohmoud.elsayed
pls check this link
https://landmarkgroup16.freshchat.com/a/510395015250362/inbox/0/78825/conversation/618065761600159
pending for 30 mins

Abdulmajeed Alanazi

A

This group not shown to KSA Chat Team group, only in the link above

Abdulmajeed Alanazi

M

pending for what ?

Mahmoud Emad Elsayed

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Mahmoud Emad Elsayed

pending for what ?

it's been assigned to Landmarkgroup16 which is not shown to the agents in KSA

Abdulmajeed Alanazi

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image.png (29.8 KB)

Mahmoud Emad Elsayed

M

are you sure this agent is in the KSA group and intl assigned is active?

Mahmoud Emad Elsayed

A

image.png (62.3 KB)

Abdulmajeed Alanazi

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Mahmoud Emad Elsayed

are you sure this agent is in the KSA group and intl assigned is active?

yes bro the link is different

Abdulmajeed Alanazi

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image.png (94.9 KB)

Abdulmajeed Alanazi

A

Mahmoud Emad Elsayed

are you sure this agent is in the KSA group and intl assigned is active?

KSA team is not able to open the platform and the Chat was pending for almost 35 min. Almustafa is from LSM team.

Ankur Kwatra

M

which account ?

Mahmoud Emad Elsayed

M

they will start receiving BS in this account

Mahmoud Emad Elsayed

M

/landmarkgroup16.freshchat.com

Mahmoud Emad Elsayed

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please let me call you if you are not clear

Mahmoud Emad Elsayed

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@mohmoud.elsayed we are adding KSA chat agents in the group...allow us few min plz

Ankur Kwatra

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Mahmoud Emad Elsayed

/landmarkgroup16.freshchat.com

i'm not receiving the activation link for this one.
will share Chat's agents name with Ankur and Manish to check

Abdulmajeed Alanazi

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Abdulmajeed Alanazi

i'm not receiving the activation link for this one.
will share Chat's agents name with Ankur and Manish to check

We are unable to activate it for the KSA agents, for some reason. @mohmoud.elsayed request you please get the activation done at your end for the KSA agents for Whatsapp chat.

Ankur Kwatra

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what the agents names ?

Mahmoud Emad Elsayed

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Mahmoud Emad Elsayed

what the agents names ?

a moment pls

Abdulmajeed Alanazi

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Mahmoud Emad Elsayed

what the agents names ?

[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]

Abdulmajeed Alanazi

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Hi @akshay.berry1
Please advise on the case id 749218, if we can close it from our end,
This is 2 years old ticket opened in livesalesman queue.

Manish Kumar

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Manish Kumar

Hi @akshay.berry1
Please advise on the case id 749218, if we can close it from our end,
This is 2 years old ticket opened in livesalesman queue.

go ahead

Akshay Berry

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Abdulmajeed Alanazi

[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]
[email-masked]

done

Mahmoud Emad Elsayed

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please let me if anyone cant login

Mahmoud Emad Elsayed

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Mahmoud Emad Elsayed

please let me if anyone cant login

no activation received

Abdulmajeed Alanazi

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4358850 - incorrect group

Akshay Berry

M

Akshay Berry

4358850 - incorrect group

Hi @abdulmajeed.alanzy
Please do the needful.

Manish Kumar

M

please try to login

Mahmoud Emad Elsayed

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https://landmarkgroup16.freshchat.com/

Mahmoud Emad Elsayed

M

i can see most of these users already have access

Mahmoud Emad Elsayed

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and whoever get invitation can accept it now

Mahmoud Emad Elsayed

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sure @mohmoud.elsayed
will try to login directly and let you know

Abdulmajeed Alanazi

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Mahmoud Emad Elsayed

i can see most of these users already have access

it's working now, thanks

Abdulmajeed Alanazi

A

@manish.kumar @ankur.kwatra 4391252 - no escalation done to store spoc

Akshay Berry

M

Akshay Berry

@manish.kumar @ankur.kwatra 4391252 - no escalation done to store spoc

Hi Akshay,
I am cascading this information among the team one more time to do not escalate it dxb group directly to get the POC.

In order to get it first we need to check it with spoc, I beleive there is some confusion with few agents.

Manish Kumar

A

Manish Kumar

Hi Akshay,
I am cascading this information among the team one more time to do not escalate it dxb group directly to get the POC.

In order to get it first we need to check it with spoc, I beleive there is some confusion with few agents.

thanks

Akshay Berry

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