Subject: Ticket Assigned - Conversation with nazim shaad
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Tue, 03 May 2022 15:51:52 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with nazim shaad nazim shaad                    Bot:  Hi again! Bot:  Please enter your name Customer:  nazim shaad Bot:  Hi Nazim Shaad ,what do you need help with? Customer:  When will I get my refund? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - ca
 rd issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:34 PM, 03rd May                   Naif                   My name is Naif .Thank you for contacting us. I will be happy to help you!           07:35 PM, 03rd May                   Naif                   Could you please share your order number so that I can assist you further?           07:35 PM, 03rd May       
               nazim shaad                    6138300714 order number           07:35 PM, 03rd May                     nazim shaad                    Where's my order           07:35 PM, 03rd May                     nazim shaad                    Am still waiting last 15 days           07:36 PM, 03rd May                   Naif                   Sorry to hear that           07:36 PM, 03rd May                   Naif                   Please allow me a moment to check this for you.           07:36 PM, 03rd May                     nazim shaad                    Pls do fast           07:36 PM, 03rd May                   Naif                   Just a moment please           07:36 PM, 03rd May                     nazim shaad                    Ok           07:37 PM, 03rd May                   Naif                   Sorry for that i know it's been a long time since you placed the order           07:38 PM, 03rd May                     nazim shaad                    So what i do now           
 07:39 PM, 03rd May                   Naif                   your order was placed on 18/04/2022, im going to follow up with the courier team to deliver the order asap           07:39 PM, 03rd May                   Naif                   they will contact you shortly to delivery the order           07:40 PM, 03rd May                     nazim shaad                    Sir           07:40 PM, 03rd May                   Naif                   Anything else i can help you with           07:40 PM, 03rd May                     nazim shaad                    They guys only said visit my outlets and pick your order           07:41 PM, 03rd May                     nazim shaad                    Delivery company           07:41 PM, 03rd May                     nazim shaad                    Can you guys call on this number+966572740971           07:42 PM, 03rd May                     nazim shaad                    It's my number           07:42 PM, 03rd May                   Naif              
      so they contact you, are willing to visit them, or should i inform them that you are requesting for a deliver ?           07:43 PM, 03rd May                   Naif                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           07:44 PM, 03rd May                     nazim shaad                    Sir your already provided same thing that wait we will touch within 2 days but can't udo that           07:44 PM, 03rd May                   Naif                   Sorry for that sir, our team will contact you to solve the issue asap           07:46 PM, 03rd May                   Naif                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:48 PM, 03rd May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4307414