Subject: Ticket Assigned - Conversation with rashid
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 01 May 2022 15:02:14 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with rashid rashid                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  rashid Bot:  Hi Rashid ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6141142174 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0548856692            06:49 PM, 01st May                   Naif                  
  Hi Thank you for contacting us. How may I help you?           06:49 PM, 01st May                   Naif                   Could you please share your order number so that I can assist you further?           06:50 PM, 01st May                     rashid                    I placed several order using my debit card           06:50 PM, 01st May                     rashid                    but from yesterday onwards i cannot place any order           06:50 PM, 01st May                     rashid                    Sorry, something's gone wrong Please try again or use a different payment method. I am getting this error whenever i place an order           06:50 PM, 01st May                   Naif                   can you update the app and see if you face the same issue again           06:51 PM, 01st May                   Naif                   if the issue sill, please contact us back to help you           06:51 PM, 01st May                   Naif                   Anything else i can
  help you with ?           06:51 PM, 01st May                     rashid                    i tried from app and website also           06:51 PM, 01st May                     rashid                    same issue           06:51 PM, 01st May                     rashid                    i tried in two different computers also           06:52 PM, 01st May                     rashid                    please help me to solve this issue as i have to place several orders           06:52 PM, 01st May                     rashid                    waiting for response           06:54 PM, 01st May                   Naif                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.  We appreciate your patience.           06:56 PM, 01st May                   Naif         
           Anything else i can help you with ?           06:56 PM, 01st May                     rashid                    thank you           06:57 PM, 01st May                     rashid                    kindly give me my complaint number           06:57 PM, 01st May                   Naif                   our team will contact you to solve this issue soon           06:59 PM, 01st May                   Naif                   Anything else i can help you with ?           07:00 PM, 01st May                     rashid                    thank you           07:01 PM, 01st May                   Naif                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           07:01 PM, 01st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4301797