Subject: Ticket Assigned - Conversation with real
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 01 May 2022 14:57:46 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with real real                    Bot:  Hi again! Bot:  Please enter your name Customer:  real Bot:  Hi Real ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            06:44 PM, 01st May                   Naif                   Hi My name is Naif .Thank you for contacting us. I will be happy to help you!           06:45 PM, 01st May                   Naif                   Could you please share your order number so that I can assist you further?           06:45 PM, 01st May                   Naif                   As we have not received a response, this chat will be closed automatically. Please feel free to get in touch with us in case of any unanswered query.           06:46 PM, 01st May                     real                    I want to return item           06:47 PM, 01st May                   Naif                   Could you please share your order number so that I can assist you further?           06:47 PM, 01st May                     real                    6140825753           06:48 PM, 01st May                   Naif                   Please allow me a moment to check this for you.           06:48 PM, 01st May                   Naif                   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any store in the KSA. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           06:49 PM, 01st May                   Naif                   Anything else i can help you with ?           06:50 PM, 01st May                     real                    I want to return thru online           06:50 PM, 01st May                     real                    But I cant           06:51 PM, 01st May                   Naif                   can you give me the name of the items you want to return as it's writing on the app           06:53 PM, 01st May                     real                    Set of 5 Sustainable Solid brief with Elasticated Waistband           06:54 PM, 01st May                     real                    In the app it is not showed as Delivered           06:54 PM, 01st May                     real                    That's why I can't make a return request           06:54 PM, 01st May                   Naif                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.  We appreciate your patience.           06:55 PM, 01st May                   Naif                   Any thing else i can help you with ?           06:55 PM, 01st May                     real                    Ok           06:55 PM, 01st May                     real                    But please respond immediately           06:55 PM, 01st May                   Naif                   Sure           06:57 PM, 01st May                   Naif                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:57 PM, 01st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4301785