Subject: Ticket Assigned - Conversation with mariam ekramy
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 01 May 2022 13:23:23 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with mariam ekramy mariam ekramy                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  mariam ekramy Bot:  Hi Mariam Ekramy ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  /startOver Bot:  Please enter your order number to continue Customer:  6138624739 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  /startOver Bot:  Please enter your number Customer:  /startOver Bot:  Please enter your number Customer:  0549548487            05:05 PM, 01st May                     mariam ekramy                    I wanted to ask about the refund for must order           05:05 PM, 01st May                     mariam ekramy                    My*           05:05 PM, 01st May                     mariam ekramy                    /startOver           05:05 PM, 01st May                   Naif                   My name is Naif .Thank you for contacting us. I will be happy to help you!           05:07 PM, 01st May                   Naif                   Could you please share your order number so that I can assist you further?           05:07 PM, 01st May                     mariam ekramy                    Ok           05:10 PM, 01st May                     mariam ekramy                    6138624739           05:10 PM, 01st May                   Naif                   Please allow me a moment to check this for you.           05:11 PM, 01st May                     mariam ekramy                    Ok           05:11 PM, 01st May                   Naif                   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any  store in the KSA. ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           05:12 PM, 01st May                     mariam ekramy                    I didn’t get my order in time because location s           05:13 PM, 01st May                     mariam ekramy                    Because the location I selected was wrong           05:13 PM, 01st May                     mariam ekramy                    And the due date is done and I didn’t get any refunds for the money as said in the email           05:15 PM, 01st May                   Naif                   so you didnt collect the order and asking for a cancel right           05:16 PM, 01st May                     mariam ekramy                    Yes           05:16 PM, 01st May                   Naif                   sure           05:18 PM, 01st May                   Naif                    We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           05:18 PM, 01st May                   Naif                   Anything else i can help you with ?           05:19 PM, 01st May                     mariam ekramy                    How long will the process take           05:19 PM, 01st May                   Naif                   up to 10 days max           05:21 PM, 01st May                   Naif                   Anything else i can help you with ?           05:21 PM, 01st May                   Naif                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           05:23 PM, 01st May                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4301291