Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Thu, 28 Apr 2022 16:40:53 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

M

Hi @mohmoud.elsayed @akshay.berry1
There is 1 customer he is not leaving the chat
issue is regarding the delayed return collection
https://landmarkgroup.freshchat.com/a/224106425474082/inbox/0/47321/conversation/607849101943948

Manish Kumar

M

we have already riased a call back request for him today afternoon vai zimbra

Manish Kumar

M

Order id - 9564674053
Return item value: AED 54.00

Manish Kumar

A

Manish Kumar

Order id - 9564674053
Return item value: AED 54.00

send email to vaibhav and sameer

Akshay Berry

A

Manish Kumar

Order id - 9564674053
Return item value: AED 54.00

create a new RVP as this is cancelled

Akshay Berry

M

Akshay Berry

send email to vaibhav and sameer

we have already infromed the customer everything that we have riased it to the courier team and the will contact you soon.

Manish Kumar

M

however he is not leaving the chat.

Manish Kumar

M

He just wants to talk to the manager.

Manish Kumar

M

can we arrange a call back for him just now.

Manish Kumar

M

customer contact number is 971558957535

Manish Kumar

M

@akshay.berry1

Manish Kumar

A

have sent reminder to the team for call back

Akshay Berry

M

Akshay Berry

have sent reminder to the team for call back

Hi Akshay,
This customer keeps us asking for project manager, could you please look into this chat and assist us on it.

Manish Kumar

M

Please advise if we can close this chat after infroming him that we have already escalate this issue to the higher authority.

Manish Kumar

A

Manish Kumar

Please advise if we can close this chat after infroming him that we have already escalate this issue to the higher authority.

inform him he will get a call back soon

Akshay Berry

M

Already informed everything, still he just asking only one question and that is for project manager.

Manish Kumar

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