Subject: RE: Double deduction (Apple Pay) 6131506785
From: Malik Ismail <[email-masked]>
To: Abdulmajeed Alanzy <[email-masked]>
Cc: "Mohammed Athar (TCS)" <[email-masked]>, Naif <[email-masked]>, Alanzi <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 27 Apr 2022 06:54:39 +0000

Hi Abdulmajeed,

As per payment gateway amount captured once. Advise customer to raise dispute to his bank.

Regards,
Malik

From: Abdulmajeed Alanzy <[email-masked]>
Sent: Sunday, April 24, 2022 12:56 AM
To: Malik Ismail <[email-masked]>
Cc: Mohammed Athar (TCS) <[email-masked]>; Naif <[email-masked]>; Alanzi <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Double deduction (Apple Pay) 6131506785

External email sender, please take precaution.
Hi Malik,
PFA, The customer reported that they have been charged twice on 2 different dates (21th March, 29th March) with the same amount of order: 6131506785, they were using Apple pay.

in Hybris and Payfort, only one order was registered.

kindly check and advise.

Regards,
Abdulmajeed
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