Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Tue, 19 Apr 2022 13:26:30 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

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Nikhil Bishnoi

Hi @mohmoud.elsayed @akshay.berry1 What are the terms and conditions to avail the voucher from Cleartrip or Dominos. How the customer will get the voucher.

let me check

Mahmoud Emad Elsayed

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Nikhil Bishnoi

Hi @mohmoud.elsayed @akshay.berry1 What are the terms and conditions to avail the voucher from Cleartrip or Dominos. How the customer will get the voucher.

Customer just have to shop online and they will receive the vouchers in the packaging.

Mahmoud Emad Elsayed

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Mahmoud Emad Elsayed

Customer just have to shop online and they will receive the vouchers in the packaging.

Thank you for the confirmation. Is there any threshold for this and this is only for online purchases?

Nikhil Bishnoi

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Nikhil Bishnoi

Thank you for the confirmation. Is there any threshold for this and this is only for online purchases?

no

Mahmoud Emad Elsayed

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4189403
4180655
4183853
4184543
4185301
4185596

Mahmoud Emad Elsayed

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hi @apoorv @nikhil.bishnoi

Mahmoud Emad Elsayed

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how these are closed without response ?

Mahmoud Emad Elsayed

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Mahmoud Emad Elsayed

how these are closed without response ?

Checking the cases mahmoud

Apoorv Joshi

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Mahmoud Emad Elsayed

how these are closed without response ?

This agent is new and looks like he got confused with automation here, i'll speak to him regarding this and will send the responses in these cases.

Apoorv Joshi

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Ala Sharabi
Mohammed yahya

Mahmoud Emad Elsayed

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ok, but is it should send auto response to customers ?

Mahmoud Emad Elsayed

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Mahmoud Emad Elsayed

ok, but is it should send auto response to customers ?

yes it should, but resolve is manual i believe hence I am giving feedback to agent regarding this and also i am getting the automation checked for these responses

Apoorv Joshi

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Nikhil Bishnoi

@mohmoud.elsayed @akshay.berry1 Please advise on 4142011, its a notification from Dubai Police against a complaint for the order id 9559856639. As per the online tracking, the order was rejected by customer and RTO has been done.

Hi @akshay.berry1 @akshay.berry1
Please advise on it the customer wants us to share the below details
We have received it from email [email-masked]
Can you answer the following questions:
1. Name of the user account.?
2. The email registered with the account.?
3. The phone number registered with the account. ?
4. The IP address of the order & Port Number of it (Accurate Time Zone Required with date & time)?
5. The order paid with card or cash?
6. The address for the delivery.?
7. Done by which platform? "PC or phone etc." ?

Manish Kumar

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Manish Kumar

Hi @akshay.berry1 @akshay.berry1
Please advise on it the customer wants us to share the below details
We have received it from email [email-masked]
Can you answer the following questions:
1. Name of the user account.?
2. The email registered with the account.?
3. The phone number registered with the account. ?
4. The IP address of the order & Port Number of it (Accurate Time Zone Required with date & time)?
5. The order paid with card or cash?
6. The address for the delivery.?
7. Done by which platform? "PC or phone etc." ?

please reply that we tried to call but no response and close it

Mahmoud Emad Elsayed

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image.png (16.4 KB)

Mahmoud Emad Elsayed

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what's that ?!

Mahmoud Emad Elsayed

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man i told you to reply we tired to call him but no response

Mahmoud Emad Elsayed

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Mahmoud Emad Elsayed

man i told you to reply we tired to call him but no response

We have sent that response earlier. We will respond as advised and will close.

Nikhil Bishnoi

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Apoorv Joshi

yes it should, but resolve is manual i believe hence I am giving feedback to agent regarding this and also i am getting the automation checked for these responses

ok, please let le me the reason after checking

Mahmoud Emad Elsayed

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image.png (102.5 KB)

Manish Kumar

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Hi @mohmoud.elsayed @akshay.berry1
We are getting getting complaints that the customer is not getting the below discount
Order id - 7366563968

Manish Kumar

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Please advise on this we should raise to jira team or the customer needs to check it with his bank.

Manish Kumar

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Manish Kumar

Please advise on this we should raise to jira team or the customer needs to check it with his bank.

please raise jira

Mahmoud Emad Elsayed

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Mahmoud Emad Elsayed

please raise jira

Thanks, Mahmoud

Manish Kumar

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3926887 - resolved close the case as per reply from store team

Akshay Berry

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