Subject: New Reply Received - Refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 14 Apr 2022 22:31:21 +0000

Hi Naif Teni,  The customer has responded to the ticket.  Refund   Ticket comment <div>
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Thanks for the update but my card is deactivated so where will the refund be transferred?</div>
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<div style="direction: ltr">Thanks,</div>
<div style="direction: ltr">Salman Yahya. </div>
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<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Friday, April 15, 2022 1:04:48 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#4178810] - Refund
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<div dir="ltr">Hi Salman ,<br>
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<div>Thank you for reaching out to us.</div>
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We apologize for the inconvenience that has happened.</div>
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Regarding the order: 6132065173 Please note that the refund has been processed successfully from our side for the amount (SAR 137.70), however due to some concerns with the payment vendor, the refund has been rejected.</div>
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Rest assured our team has already advised the payment vendor to manually process the rejected refund from their side. The refund processing takes approximately 14-28 days.</div>
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<div dir="ltr">please note that we are not able to transfer the amount from account to a different account.</div>
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<div>Feel free to reach out to us for any further assistance.</div>
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Your Friends</div>
<div>The Support Team</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4178810