Subject: You have new messages in Group: Livesalesman Team
From: Freshconnect <[email-masked]>
To: Naif Teni <[email-masked]>
Date: Tue, 12 Apr 2022 11:52:33 +0000 (UTC)

Hey Naif Teni ,

You have new message(s) in this group.

Livesalesman Team

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Manish Kumar

Hi Shababe,
We will give feedback to the agent.
Please advise if we can get the RV "81627239340816601232" cancelled and raise knet to to get the amount transferred to his Knet account

Hi @manish.kumar No need to do anything NOW, I have already processed the manual refund because the customer is raising this concern on social media.

Mohammad Shababe Quamar

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image.png (56.7 KB)

Manish Kumar

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Hi @mohmoud.elsayed
Is there any update on the below in-store special discount?
We are getting complaints that they are not getting this discount these days.

Get a special discount on your next in-store purchase!
All you need to do is show your Click & Collect order number to our store staff on the day you collect and shop away.

Manish Kumar

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Mohammad Shababe Quamar

Hi @manish.kumar No need to do anything NOW, I have already processed the manual refund because the customer is raising this concern on social media.

Thank you Shababe, already give the feedback to the agent.

Manish Kumar

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Abdulmajeed Alanazi

Hi Team,
do we have a list of Bank cards that are eligible for a discount when customers using them?
Like in this ticket: 4147540, the customer has used Alahli Card placing the order, and he's asking why didn't get a 15% discount
@malik.ismail @mohmoud.elsayed

master card ?

Mahmoud Emad Elsayed

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