Subject: Ticket Assigned - Conversation with sausana
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Mon, 04 Apr 2022 02:24:17 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with sausana sausana                    Bot:  Hi again! Bot:  Please enter your name Customer:  sausana Bot:  Hi Sausana ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additi
 onal 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0583613430            06:18 AM, 04th Apr                   Naif                   My name is Naif .Thank you for contacting us. I will be happy to help you!           06:19 AM, 04th Apr                     sausana                    Hi           06
 :19 AM, 04th Apr                   Naif                   How can i help you ?           06:19 AM, 04th Apr                     sausana                    I had paced my order on 28th of march           06:19 AM, 04th Apr                     sausana                    I did not recive it till date           06:19 AM, 04th Apr                   Naif                   Could you please share your order number so that I can assist you further?           06:19 AM, 04th Apr                     sausana                    Now i dont want it any more           06:19 AM, 04th Apr                     sausana                             06:20 AM, 04th Apr                   Naif                   Sorry to hear that           06:20 AM, 04th Apr                   Naif                   Please allow me a moment to check this for you.           06:20 AM, 04th Apr                     sausana                    I reordered so is their any chance i can get the refund i dont see cancel my order option  
          06:21 AM, 04th Apr                   Naif                   The order will be automatically cancelled if not collected within 14 days and the amount will be reversed after 7-14 days.           06:22 AM, 04th Apr                     sausana                    Ok but i din get my ordee till date           06:22 AM, 04th Apr                     sausana                    Is there no way that u people can cancel it for mw now           06:23 AM, 04th Apr                   Naif                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           06:23 AM, 04th Apr                     sausana                    ?           06:23 AM, 04th Apr                   Naif                   Any thing else i can help you with ?           06:23 AM, 04th Apr         
             sausana                    Ok           06:23 AM, 04th Apr                     sausana                    No thank you           06:23 AM, 04th Apr                   Naif                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           06:23 AM, 04th Apr                     sausana                    Same to you           06:23 AM, 04th Apr                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4121844