Subject: Ticket Assigned - Conversation with lamees
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Thu, 31 Mar 2022 17:19:08 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with lamees lamees                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  lamees Bot:  Hi Lamees ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6132770325 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  00966500615894            09:12 PM, 31st Mar                   Naif                   My name is Naif .Thank you for contacting us. I will be happy to help you!           09:12 PM, 31st Mar                   Naif                   how can i help you ?           09:13 PM, 31st Mar                     lamees                    My order is not yet delivered and the agent did not contact me but the message i get is they were in but missed me !           09:13 PM, 31st Mar                     lamees                    I don’t understand           09:14 PM, 31st Mar                   Naif                   Please allow me a moment to check this for you.           09:14 PM, 31st Mar                     lamees                    Okay           09:14 PM, 31st Mar                   Naif                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           09:17 PM, 31st Mar                   Naif                   Anything else i can help you with ?           09:17 PM, 31st Mar                   Naif                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:18 PM, 31st Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4107270