Subject: Ticket Assigned - Conversation with syed usman
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 30 Mar 2022 18:21:21 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with syed usman syed usman                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  syed Bot:  Hi Syed ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6127874760 Bot:    Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0543656580 Bot:  Please wait while we transfer you to an agent Customer:  Where is my order #6127874760. Placed on 24 feb Agent:  Hi ,Good Morning, Thank you for contacting us. My name is modhi, I will be happy to assist you. Customer:  Hello Customer:  Where is my order #6127874760. Placed on 24 feb Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  We see that you have placed your order on 27/02/2022. We would like to inform that click and collect orders are usually delivered to the stores and are ready to pick-up within 4 - 6 working days. You’ll receive an SMS and an email when your order is ready for collection. ​For more information on click and collect orders, we request you to visit the following link: https://www.splashfashions.com/sa/en/click-and-collect Agent:  Is there anything else I can assist you with today? Customer:  27? Customer:  I placed the order on 24 Customer:  IMAGE Customer:  Can u see the date on the the screenshot Agent:  your order placed on 27/02/2022 as our system Customer:  Order#6127409779 Customer:  Sorry i provided wrong order .. check 6127409779 Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  We would like to inform you that the order (6127409779) is ready for pickup from the store. Please make sure you have your ID while receiving.  Also, make sure that the SMS is ready, as required by the branch to be able to complete the pick-up process. Agent:  Is there anything else I can assist you with today? Customer:  But i didn't recieved any sms Customer:  Can u please update my mobile # 0543656580 Agent:  you can receive the order with your ID. Agent:  Is there anything else I can assist you with today? Customer:  Thanks moodi Agent:  It was a pleasure to assist you. Thank you for shopping with us. Have a wonderful day. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Neither Satisfied or Dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Order Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Start Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  syed Bot:  Hi Syed ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6128660997 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait while we transfer you to an agent Agent:  Hi, Thank you for contacting us. My name is  shehanh , I will be happy to assist you. Customer:  6128660997 order took more than the usual time Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Customer:  Ok Agent:  due to some temporary technical issue orders take longer than usual and it will be dispatched within 3-6 working days. Agent:  is there anything else i can help you with ? Customer:  As usual.. Technical issue... Improve ur services Customer:  It's not a valid excuse Agent:  sorry it is really a temporary technical issue Agent:  is there anything else i can help you with ? Customer:  Thanks but no thanks ? Agent:  Thank you for shopping with us. Bot:  Rate our Customer Service Agent [Customer Feedback: How satisfied were you with your chat with us today? - Extremely dissatisfied] Customer:  /startOver Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hi Bot:  Oops! Couldn't get that, am a new bot in town and learning with time.  You can try rephrasing your question. Customer:  Hello Bot:  Hi again! Bot:  Please enter your name Customer:  syed usman Bot:  Hi Syed Usman ,what do you need help with? Customer:  Order Status Bot:  Please choose your location Customer:  centrepointsa Bot:  Please enter your order number to continue Customer:  6131638834 Bot:   Your order status is : Processing    If you have not received your order, Home Delivery takes  3 to 5 business days.   You can easily track your order from My Account > Order History.  Please note, during sale periods, your order may take longer to arrive.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes            10:16 PM, 30th Mar                   Naif                   My name is Naif .Thank you for contacting us. I will be happy to help you!           10:17 PM, 30th Mar                   Naif                   Could you please share your order number so that I can assist you further?           10:17 PM, 30th Mar                     syed usman                    I would like to know why my order is late           10:17 PM, 30th Mar                     syed usman                    Order #6131638834           10:17 PM, 30th Mar                   Naif                   sorry to hear that           10:18 PM, 30th Mar                   Naif                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.           10:19 PM, 30th Mar                     syed usman                    Thank you           10:20 PM, 30th Mar                   Naif                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           10:20 PM, 30th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4102443