Subject: Ticket Assigned - Conversation with liezle
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 27 Mar 2022 17:55:35 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with liezle liezle                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  liezle Bot:  Hi Liezle ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something?  You can do it in 3 easy ways.    1.You can request a return online. Go to order history in “My Account”.  2.You can return an item in one of our nearest store.   3.You can contact our customer support to place a return request.    For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0564303480            09:39 PM, 27th Mar                     liezle                    Hello good evening, can we ask if the product can still be returned if we have opened and tested it already only to find out that i got the wrong color?           09:40 PM, 27th Mar                   Naif                   My name is Naif Thank you for contacting us. I will be happy to help you!           09:41 PM, 27th Mar                     liezle                    I ordered maybelline superstay matte ink, it was a cancer and sagitarrius variety, but what i received today is the cancer and libra           09:42 PM, 27th Mar                     liezle                    And sad to say we have tested it right away without checking? can you help me?           09:42 PM, 27th Mar                   Naif                   so it was not the same item you ordered           09:43 PM, 27th Mar                   Naif                    I have not received a response from you still, please confirm if we are still connected?           09:46 PM, 27th Mar                     liezle                    Yes the is supposed to be sagitarius variety           09:46 PM, 27th Mar                     liezle                    Not the libra           09:46 PM, 27th Mar                     liezle                    Sorry for the delay,.my internet is going on and off           09:47 PM, 27th Mar                     liezle                    Can i still return the libra variety and change it with sagitarius?           09:47 PM, 27th Mar                   Naif                   yes you can do that throu the nearest store from you place           09:48 PM, 27th Mar                   Naif                   by the order id of the order our staff at the store will be happy to help you with that           09:49 PM, 27th Mar                     liezle                    I am not allowed to go out in my accomodation           09:49 PM, 27th Mar                   Naif                   Anything else i can help you with ?           09:49 PM, 27th Mar                     liezle                    Is there any way i can return it online?           09:49 PM, 27th Mar                   Naif                   Please allow me a moment to check this for you.           09:50 PM, 27th Mar                     liezle                    Can i still process a return right now?           09:50 PM, 27th Mar                   Naif                   Could you please share your order number so that I can assist you further?           09:50 PM, 27th Mar                     liezle                    6132551002           09:51 PM, 27th Mar                   Naif                   We are truly sorry to hear that you wish to exchange the items due to a sizing issue however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:   ·You can contact our customer support team on (8001111027) to make a return and to be notified of the refund amount based on our return policy. ·You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page (https://www.centrepointstores.com / ) , you can see an option to return an item. Just click on the box and follow the instructions. ·You can now drop off your return to any store across the KSA   Here’s what you need to do.   ·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any store in the ksa ·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe. ·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.   Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           09:53 PM, 27th Mar                   Naif                   Anything else i can help you with           09:53 PM, 27th Mar                     liezle                    Ok. Kalas, thanks           09:54 PM, 27th Mar                   Naif                   I hope i helped you well           09:54 PM, 27th Mar                   Naif                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           09:55 PM, 27th Mar                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/4086611