Subject: New Reply Received - Order Cancellation, Refund And Replacement
From: Max <[email-masked]>
To: [email-masked]
Date: Sat, 05 Mar 2022 13:26:09 +0000

Hi Naif Teni,  The customer has responded to the ticket.  Order Cancellation, Refund And Replacement  Ticket comment <div dir="ltr">Dear M/s Max,<div><br></div>
<div>Thank your for your quick response.</div>
<div> </div>
<div>Now I would like  to cancel &amp; refund the order # <span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>6128264837 because it contains the same items that I have already received from Max store with order #</span><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>6128286213.</span>
</div>
<div>
<span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>Moreover from the order </span><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>#</span><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>6128286213 (that i have received already) i would like to replace the two shirts because of size issues.</span>
</div>
<div><span style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><br></span></div>
<div><font><span style="font-size:14px">Looking forward to assistance.</span></font></div>
<div><font><span style="font-size:14px"><br></span></font></div>
<div><font><span style="font-size:14px">Thanks</span></font></div>
<div><div><br></div></div>
</div>
<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, 5 Mar 2022 at 05:09, Max &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
</div>
<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr"><div dir="ltr">
<div dir="ltr">Hi Mirza,,</div>
<div><br></div>
<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
<div><br></div>
<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6128264820) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6128264837).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
<div><br></div>
<div dir="ltr">Regarding the order (6128286213) : After checking we see that you have collected your order from store on 03/03/22. </div>
<div dir="ltr"><br></div>
<div dir="ltr">We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
<div><br></div>
<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
<div><br></div>
<div>Your Friends,</div>
<div>The Support Team</div>
</div></div></div>

	

</div></blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3978638