Subject: Ticket Assigned - Conversation with jumanah
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sat, 26 Feb 2022 16:41:28 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with jumanah jumanah                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  jumanah Bot:  Hi Jumanah ,what do you need help with? Customer:  How can I return my order? Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Want to return something? You can do it in 2 easy ways.   1. Request a return online from your account.  2. Email customer care for a pick-up at [email-masked]  For more details, go to Returns Process under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  966550606864            08:33 PM, 26th Feb                   Naif                   My name is Naif .Thank you for contacting us. I will be happy to help you!           08:33 PM, 26th Feb                     jumanah                    Hi           08:33 PM, 26th Feb                   Naif                   how can i help you ?           08:33 PM, 26th Feb                     jumanah                    I collected my order from the shop           08:34 PM, 26th Feb                     jumanah                    And i want to return it           08:34 PM, 26th Feb                     jumanah                    But it says on the app           08:34 PM, 26th Feb                   Naif                   Could you please share your order number so that I can assist you further?           08:34 PM, 26th Feb                     jumanah                    It’s proce           08:34 PM, 26th Feb                     jumanah                    Processing           08:35 PM, 26th Feb                     jumanah                    So I can’t make a return           08:35 PM, 26th Feb                     jumanah                    6127273921           08:35 PM, 26th Feb                   Naif                   order number so that I can assist you further?           08:35 PM, 26th Feb                   Naif                   تعسف ش ةخةثىف حمثشسث           08:35 PM, 26th Feb                   Naif                   just a moment please           08:35 PM, 26th Feb                   Naif                   the store did not update the status of order           08:37 PM, 26th Feb                     jumanah                    Hi           08:37 PM, 26th Feb                   Naif                   We sincerely apologize for any inconvenience caused,   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.  We request you to please allow us some time so we can work on this and do the needful.  We appreciate your patience.           08:37 PM, 26th Feb                   Naif                   anything else i can help you with ?           08:37 PM, 26th Feb                     jumanah                    So ?           08:38 PM, 26th Feb                   Naif                   we will solve it asap           08:39 PM, 26th Feb                   Naif                   We appreciate your patience.           08:39 PM, 26th Feb                   Naif                   anything else i can help you with ?           08:39 PM, 26th Feb                     jumanah                    So what do i do           08:39 PM, 26th Feb                     jumanah                    No thanks           08:39 PM, 26th Feb                   Naif                   you dont need to do anything, all you need just give us sometime and we will do the needful           08:40 PM, 26th Feb                   Naif                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           08:40 PM, 26th Feb                     jumanah                    You too           08:40 PM, 26th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3948249