Subject: Ticket Assigned - Conversation with alameera
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Sun, 20 Feb 2022 09:35:58 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with alameera alameera                    Bot:  Hi, welcome! Bot:  Please enter your name Customer:  alameera Bot:  Hi Alameera ,what do you need help with? Customer:  Refund queries Bot:  Please choose your location Customer:  Saudi Arabia Bot:    Did you return your order? We will issue your refund after we receive your returns and perform a quality check. Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD or cash - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by PayPal - may take an additional 4-15 business days to process the transaction.  Paid by SADAD - you'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user in 4-7 business days.    Please note, it will take longer for us to receive and process your returns during this period. This may delay your refund as well. For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Was I able to resolve your query? Customer:  No Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your email Customer:  [email-masked] Bot:  Please enter your number Customer:  0583410986            12:08 AM, 14th Feb                     alameera                    Ok           12:08 AM, 14th Feb                     alameera                    Hello           12:10 AM, 14th Feb                     alameera                    Iam waiting           12:10 AM, 14th Feb                   Naif                   Hi   Alameera . Thank you for contacting us. Im Naif . How may I help you today?           12:13 AM, 14th Feb                     alameera                    Hi           12:13 AM, 14th Feb                     alameera                    I bought 2 dresses online it was on offer buy one get one           12:14 AM, 14th Feb                     alameera                    But when i put them in cart offer was not remdeemed           12:14 AM, 14th Feb                     alameera                    I anyhow purchased on full amount applying promo code           12:15 AM, 14th Feb                     alameera                    One dress was for 85 sar           12:15 AM, 14th Feb                   Naif                   Please share with me your order number so that i can assist you with this accordingly.           12:15 AM, 14th Feb                     alameera                    Because offer didnt redeem so total was 170 nd apply promo code n bought for 127 sar           12:16 AM, 14th Feb                     alameera                    But when i got my parcel today price tag on dress is 45 sar           12:16 AM, 14th Feb                     alameera                    This is reallu disappointing           12:16 AM, 14th Feb                     alameera                    I want extra paid amount back           12:17 AM, 14th Feb                   Naif                   Please share with me your order number so that i can assist you with this accordingly.           12:17 AM, 14th Feb                     alameera                             12:18 AM, 14th Feb                   Naif                   Thank you for sharing the order details. Please allow me a moment to check this for you.           12:19 AM, 14th Feb                     alameera                    Sure           12:19 AM, 14th Feb                     alameera                    I have pics if u want           12:19 AM, 14th Feb                     alameera                             12:19 AM, 14th Feb                   Naif                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           12:21 AM, 14th Feb                   Naif                   Your case has been escalated we will contact you sooner.           12:22 AM, 14th Feb                   Naif                   Is there any thing else that i can help you with?           12:22 AM, 14th Feb                     alameera                    No but do it quickly           12:22 AM, 14th Feb                   Naif                   It was a pleasure to assist you. Thank you for shopping with us.  Have a wonderful day.           12:23 AM, 14th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3889441