Subject: Ticket Assigned - Wrong Item Sent - Order Number
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 13 Feb 2022 15:23:42 +0000

Hi Naif Teni,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Wrong Item Sent - Order Number  Dear Centrepoint Support,

I am contacting you regarding order number 6125333799, which contained the "Graco SlimFit LX Black Car Seat" item. Unfortunately, when the item was delivered, it turned out to be the Graco SlimFit model, not the LX model. (Shown in picture 1).

There is a major difference between the two models, as the one ordered through the website, as the LX version, contains the ISOFix connection to attach to the carseat, the centerpoint store also mentions this (picture 2). However, the one delivered by centrepoint does not contain the ISOFix connection (picture 3).

Therefore, I would like to return the product and receive a full refund.

Kind regards.

Ali Bakry

 https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3885998