Subject: New Reply Received - Payment tekken 2 time
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 12 Feb 2022 16:13:11 +0000

Hi Naif Teni,  The customer has responded to the ticket.  Payment tekken 2 time  Ticket comment <div><br></div>
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<div id="composer_signature"><div style="font-size:12px;color:#575757" dir="auto">Sent from my Galaxy</div></div>
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<div>-------- Original message --------</div>
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<div>From: Centrepoint &lt;[email-masked]&gt; </div>
<div>Date: 12/02/2022  6:45 pm  (GMT+03:00) </div>
<div>To: [email-masked] </div>
<div>Subject: Re: [#3883123] - Payment tekken 2 time </div>
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<div dir="ltr">Hi Mohammed,,</div>
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<div>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number: (6125681621) was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: (6125691943r).<br><br>The payment has been captured only once from your account which is for the new successfully placed order.<br><br>Once this order has been shipped out you will receive an email notification for the same containing the tracking details.</div>
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<div>We hope this helps and please do not hesitate to write back to us if you need further assistance. We will be happy to help!</div>
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<div>Thank you for shopping with us and have a great day! Stay Safe!</div>
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<div>Your Friends,</div>
<div>The Support Team</div>
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Attachments :
1. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043306877201'>Screenshot_20220212-161420_Messages.jpg</a><br />2. <a href='http://helpae.centrepointstores.com/helpdesk/attachments/2043306877202'>Screenshot_20220212-161359_Messages.jpg</a>
  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3883123