Subject: New Reply Received - RE: شكرًا لاستلام طلبك +++ missing lunch box
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 06 Feb 2022 16:11:09 +0000

Hi Naif Teni,  The customer has responded to the ticket.  RE: شكرًا لاستلام طلبك  +++ missing lunch box  Ticket comment <div class="WordSection1">
<div class="MsoNormal">Thank you for your prompt reply,</div>
<div class="MsoNormal">I like the bag, and I am not planning to return it, and if the lunch bag is somewhere lost, I appreciate your support for me to get it.</div>
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<div class="MsoNormal">Regards</div>
<div class="MsoNormal">Saeed</div>
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<div class="MsoNormal">Sent from <a href="https://go.microsoft.com/fwlink/?LinkId=550986" rel="noreferrer">
Mail</a> for Windows</div>
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<div>From: <a href="mailto:[email-masked]" rel="noreferrer">Centrepoint</a><br>
<b>Sent: </b>Sunday, February 6, 2022 5:38 PM<br>
<b>To: </b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><br>
<b>Subject: </b>Re: [#3859088] - RE: <span lang="AR-SA" dir="RTL" style='font-family:"Arial",sans-serif'>
شكرًا لاستلام طلبك</span><span dir="LTR"></span><span dir="LTR"></span> +++ missing lunch box</div>

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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi saeed,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for shopping with us.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We are truly sorry to hear that however, we do not have an exchange option available online at this time. You can return online purchases through the below three channels:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·You can contact our customer support team on (8001111027) to book a return and to be notified of the refund amount based on our return policy.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item.
 Just click on the box and follow the instructions.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·You can now drop off your return to any (centrepoint) store across the KSA.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Here’s what you need to do.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (centrepoint) store in the KSA.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>·Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit
 account for online purchases. If you’ve paid by card, you can receive a refund to your card.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to get in touch with us for further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Your friends,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>The Support Team</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>3859088:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/3859088